Return & Exchange Policy
Effective Date: January 1, 2025 • Dilipverse Innovation (OPC) Private Limited
We want you and your little ones to be thrilled with every purchase from Dilipverse. If an outfit doesn't fit or meet your expectations, we coordinate hassle-free size swaps, returns, and refunds.
As an online retail reseller, Dilipverse purchases items from independent vendors on your behalf. When you request an exchange or return, our support desk acts on your behalf to coordinate reverse logistics, return inspection, and replacement dispatch directly with the corresponding fulfillment vendor.
Children grow rapidly! If an item is too small or too loose, you can initiate a size exchange or return within 7 calendar days from the date the parcel is delivered to your doorstep.
1. Eligibility for Returns & Exchanges
To be accepted for return or exchange by our vendor partner:
- The item must be unused, unwashed, and undamaged with all original price tags, designer labels, and manufacturer packaging intact.
- Requests must be filed within 7 days of verified delivery.
- For hygiene and sanitation reasons, innerwear, cloth diapers, and baby socks are non-returnable unless delivered in a damaged state.
2. Order Cancellations
Because customer orders are automatically transmitted to our vendors and purchased to maintain fast delivery speeds:
- Orders can be cancelled free of charge within 2 hours of placement by contacting our support desk.
- Once the vendor has accepted the order and initiated packaging or logistics dispatch, cancellation is not possible. You may, however, request an exchange or return after delivery under our standard 7-day policy.
3. How to Request an Exchange or Return
You do not need to fill out complicated paperwork. Simply reach out via either of these direct channels:
- WhatsApp Support (Fastest): Send a message to +91 9667367418 with your Order ID, a brief reason, and photos of the item.
- Email Support: Send an email to dilipverse2025@gmail.com with the subject line "Exchange/Return Request - [Order ID]".
4. Reverse Pickup & Inspection
Once your exchange or return is logged, our logistics partner will arrange a doorstep reverse pickup within 24 to 48 business hours. Please pack the item securely in its original packaging so it remains protected during reverse transit back to the vendor warehouse.
5. Refund Settlement Timelines
Once the returned product arrives at the vendor's fulfillment facility and passes physical verification:
- Prepaid Orders (Cards, UPI, Netbanking): Refund is credited directly to your original payment source within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Our customer support desk will request your preferred UPI ID or Bank Account details (Account Number & IFSC), and the refund will be credited via instant NEFT/IMPS/UPI within 24 to 48 business hours of vendor approval.
- Initial express shipping fees (if any for orders below ₹999) are non-refundable unless the return was necessitated by an incorrect or defective item sent by the vendor.