Shipping & Delivery Policy
Effective Date: January 1, 2025 • Dilipverse Innovation (OPC) Private Limited
Thank you for shopping at Dilipverse! We strive to make ordering trendy, comfortable kids' wear effortless and transparent.
Dilipverse operates as an independent curated online reseller. When you submit an order on dilipverse.store, we purchase the selected garments directly from our authorized network of manufacturing partners and verified vendors.
The vendor then prepares, quality-inspects, packages, and dispatches the parcel directly from their production or fulfillment facility to your delivery address using reputed courier carriers.
All prepaid and Cash on Delivery orders totaling ₹999 or more qualify for FREE doorstep shipping across India. For orders below ₹999, a nominal flat express shipping fee of ₹99 is applied at checkout.
1. Order Processing & Vendor Procurement Timelines
Once you place an order with us, our automated fulfillment desk processes the transaction and purchases the item from the designated vendor within 12 to 24 business hours. The vendor then prepares and packages the merchandise for dispatch.
Orders placed on Saturdays after 3:00 PM, Sundays, or public holidays are placed with suppliers on the subsequent business day.
2. Dispatch & Transit Estimates Across India
Delivery timeframes depend on the location of the sourcing vendor and the customer's destination pincode:
- Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): Typically delivered within 3 to 5 business days from dispatch.
- Tier 2 & Tier 3 Cities / Regional Towns: Typically delivered within 4 to 6 business days from dispatch.
- Remote Areas / Northeast & Islands: Typically delivered within 6 to 8 business days.
3. Multi-Vendor / Split Shipments
Because Dilipverse curates specialized collections (such as everyday cotton basics from one manufacturing hub and festive lehengas or sherwanis from another artisan vendor), orders containing items from different suppliers may be dispatched in separate packages.
If your order is split into multiple packages, you will receive individual tracking IDs for each package. You will never be charged any additional shipping fees for split vendor deliveries.
4. Live Tracking Numbers
As soon as the vendor completes packaging and hands the consignment to the logistics carrier (e.g., Delhivery, BlueDart, Xpressbees, Shiprocket), an automated notification containing the Air Waybill (AWB) tracking number and live tracking link will be sent to your registered email and mobile number.
5. Cash on Delivery (COD) Guidelines
Cash on Delivery is available across most serviceable pin codes throughout India. Please ensure someone is available at the provided delivery address to receive the parcel and hand over the exact cash balance to the courier delivery executive.
6. Address Changes & Support
Because we immediately order and dispatch from our vendors to minimize transit delays, address corrections can only be accommodated within 2 hours of order placement or before vendor dispatch.
WhatsApp / Call: +91 9667367418 | Email: dilipverse2025@gmail.com (Mon–Sat, 10 AM – 7 PM IST)